FAQ

Drug Testing Software FAQ

Answers for DOT fleets, TPAs, probation departments, courts, and compliance teams evaluating LabGuard HQ.

DOT Compliance Software

Does LabGuard HQ support DOT random pool management?

Yes. LabGuard HQ helps manage random pools, selection records, notifications, Return-to-Duty follow-ups, and DOT MIS reporting for regulated programs.

What audit records are available?

Teams can review random selection history, notification logs, completion status, Return-to-Duty schedules, and reporting data from one workflow.

Probation Drug Testing Scheduler

Can probation programs replace manual color-code testing workflows?

Yes. LabGuard HQ supports random scheduling, participant notifications, call-in status checks, no-show visibility, and court-ready records.

How are participants notified?

Programs can use SMS, email, voice alerts, and a dedicated local call-in number so participants have multiple ways to confirm testing status.

TPAs, Notifications, and Pricing

Can TPAs manage multiple companies or consortiums?

Yes. The workflow supports TPAs and consortium administrators managing multiple clients, employers, owner-operators, and random pools.

Are random selections included in pricing?

Yes. The standard plan includes unlimited random selections, so teams are not charged per selection.

What should I include in a demo request?

Share your program type, approximate donor or participant volume, and current random selection, notification, reporting, or audit-record workflow.

Still Have Questions?

Tell us about your testing workflow and we will help map the right setup.